· We offer standard shipping for all orders.
· Orders are shipped on business days only (Monday-Friday, excluding National holidays).
· For in-stock items, depending on the shipping method you select, your order should be processed and ship within 3 - 5 working days after order verification and credit approval.
· We use flat-rate shipping. Despite the number of shipments you receive, you will never be charged more than the amount stated on your order confirmation.
· We do not deliver to P.O boxes
· Orders will be processed and shipped once credit card authorization is received.
· International: We do not ship items purchased from this website to any other destination outside of the United States.
· Note that during festive periods, please allow more time for delivery. We do apologize for the inconvenience caused.
If you are unhappy with your purchase or would like to return your items, please send your item(s) to senders address listed on the shipping label.
· Items must be sent back within 10 days of the delivery date.
· Items must be unworn and unwashed.
· Items must be free of stains, makeup and deodorant.
· Know Your Worth Apparel and Accessories Apparel reserves the right to apply a 50% restocking fee for Final Sale items.
· All returns are refunded via credit card or store credit.
· Returns are processed within 5-7 business days after your item(s) are received.
· Know Your Worth Apparel and Accessories does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
· Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely manner we will not issue store credit. Please email firstname.lastname@example.org for assistance.)
· Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. You may use the return request form included in your original packaging.
· Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Know Your Worth Apparel and Accessories Apparel cannot issue a refund credit.
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com or by clicking here). You will be responsible for covering shipping costs to return items.
Returned to Sender & Refused Packages
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued online store credit. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Know Your Worth Apparel and Accessories does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
Know Your Worth Apparel and Accessories reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
· An irregular or excessive returns history.
· An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items.
· Potential fraudulent or criminal activity.
Final Sale Items
Note: Should you choose to return a Final Sale item, Know Your Worth Apparel and Accessories reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.
Exchanges are allowed if the item (s) that you are exchanging is in excellent condition for resale. You will be responsible for shipping cost.
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to email@example.com along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
Defective, Incorrect, or Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email firstname.lastname@example.org within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.